Terms of Service

1. Agreement to terms

These Terms of Service govern any cleaning service booked with Cleaning Services GM LLC ("we," "us," "our"), a locally owned house cleaning company based in Marathon, FL. By texting, calling, or emailing us to book a service, you ("you," "the client") agree to these terms.

2. Our services

We provide residential cleaning services across Marathon, Duck Key, Key Colony Beach, and Big Pine Key, including:

• Recurring house cleaning (weekly, biweekly, or monthly)
• One-time and deep cleaning
• Vacation rental turnover cleaning
• Move-in / move-out cleaning

The exact checklist and scope for your service is confirmed by text before we book, based on your home's size and condition.

3. Quotes & booking

We quote flat, per-visit prices by text or call — never a vague hourly estimate. A quote is based on the details you give us (home size, condition, service type); if the actual condition differs significantly once we're on site, we'll discuss any adjustment with you before starting. A booking is confirmed once we've agreed on a date, time, and price by text or call.

4. Access to your home

You're responsible for making sure we can get into the property at the agreed time — a code, a lockbox, a key, or someone present to let us in. If we can't access the property at the scheduled time through no fault of ours, the visit may be treated as a late cancellation (see Section 5).

5. Rescheduling & cancellations

Plans change — just text us as soon as you know. As a general guideline:

• Cancellations or reschedules with at least 24 hours' notice have no fee.
• Later cancellations, or our crew being unable to access the property at the scheduled time, may be subject to a fee to cover the reserved time slot.

Short-notice vacation rental turnovers and guest schedule changes are the exception — we build slack into our day for exactly that, since that's a normal part of the job.

6. Payment

Payment is due at the time of service unless we've agreed otherwise for a recurring client. We'll confirm accepted payment methods when we quote your job. Recurring clients are billed per visit, on the schedule we agree to.

7. Your responsibilities

To help every visit go smoothly, please:

• Secure or point out any fragile, sentimental, or high-value items you'd rather our crew not handle
• Let us know about pets, so we can plan around them safely
• Tell us about anything unusual about the property (mold, pest issues, structural concerns) ahead of time
• Make sure any specific product requests or restrictions are noted when you book

8. Our guarantee

If something on the agreed checklist was missed, tell us within 24 hours of the visit and we'll come back to make it right at no extra charge. We can't guarantee results for anything outside the confirmed checklist or scope.

9. Insurance & liability

Cleaning Services GM LLC is licensed and insured, and every crew member is background-checked. In the rare event something is damaged during a visit due to our error, tell us within 48 hours so we can address it directly.

To the extent permitted by Florida law, our liability for any claim related to a cleaning visit is limited to the cost of that visit. We're not responsible for pre-existing damage, normal wear and tear, or issues with items that weren't disclosed as fragile or requiring special handling ahead of time.

10. Ending service

You can pause or stop recurring service at any time — just let us know by text or call, with as much notice as you can. We reserve the right to decline or discontinue service, including for safety concerns, non-payment, or an unsafe or unreasonable work environment.

11. Governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-law principles. Any dispute will be handled in the courts of Monroe County, Florida.

12. Changes to these terms

We may update these terms from time to time. The effective date at the top of this page will reflect the latest version. Continuing to book service after a change means you accept the update.

13. Contact us

Questions about these terms, or about a specific booking?